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Store Policy

Welcome to our store.


This page outlines our policies regarding orders, shipping, returns, payments, and customer care. Please review it carefully before making a purchase.

Brand: EcoCosmetics – Selby
Country of Dispatch: Uruguay

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Customer Care

 

If you have any questions regarding your order, shipping, or products, please contact us at:

Email: concordah.monotype739@passmail.net
 

Customer support hours: Monday–Friday, 10:00 AM – 22:00 PM (GMT-3).
We aim to respond within 24–48 business hours.

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International Orders & Customs

  • Import duties, VAT, GST, or other customs fees are not included in our prices.

  • Any applicable customs charges are the responsibility of the buyer.

  • We recommend checking your country’s import regulations for cosmetic products before placing an order.

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Non-Returnable Items

We cannot accept returns for:

  • Opened or used cosmetic products

  • Products with broken protective seals

  • Items damaged due to misuse

  • Limited or seasonal small-batch products marked as final sale

Payment Methods

We accept secure online payments via trusted third-party payment providers.

Payments may be processed through:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Wix Payments

All transactions are processed through secure SSL encryption.
We do not store or have access to your credit card information.

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Ingredients & Safety Disclaimer

All product ingredients are clearly listed on each product page.
If you have allergies or sensitive skin, please review the ingredient list carefully before purchasing.

Our products are cosmetic preparations and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have specific medical concerns, please consult a healthcare professional.

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Shelf Life & Storage

Our products are produced in small batches and may contain minimal or no synthetic preservatives.

Please:

  • Store products in a cool, dry place

  • Avoid direct sunlight

  • Use within a few months after opening

Expiration dates are indicated on product packaging.

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Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 calendar days of delivery and include:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

We will review your case and offer an appropriate solution (replacement, partial refund, or full refund where applicable).

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Privacy & Data Protection

We collect and process personal data solely for the purpose of:

  • Order fulfillment

  • Shipping

  • Payment processing

  • Customer support

Your information is handled in accordance with applicable data protection regulations (including GDPR where applicable).

You may request access to, correction, or deletion of your personal data by contacting our customer support.

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Legal Information

Business Name: CONCORD Atlantic Heritage SAS

Branch:  CONCORD COMMUNICATIONS INC
Country: Uruguay / USA
Business Address: 111 Wall Street New York, NY 10043 USA

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